— Skimium Info

Customer satisfaction survey

In order to satisfy customers' expectations as best we can, last season Skimium.com put into place a customer satisfaction survey.

We sent this survey to all our customers when they returned from their holiday. The results enable Skimium.com to know what is going on in-store in order to improve services season after season.

 

What do our customers think about Skimium.com ?

 

SATISFACTION

  • 97,85 % are satisfied with the website.
  • 92,92 % state that they received a quality service from our stores.

OUR STORES

Skimium.com carefully chooses its partner stores in order to guarantee a quality service. Our customers globally appreciate the quality of the welcome they receive from our stores :

  • 94,33 % say that they were warmly welcomed when they visited our stores.
  • 94,14 % say they were treated by competent professionals.
  • 97,17 % found the stores easily.

NEXT SEASON

  • 85,40 % of our customers are willing to use the website again for their future rentals.
  • 94,59 % would recommend us to a friend.